P&S Surgical Hospital received the 2017 Press Ganey Guardian of Excellence Award, which honors healthcare facilities that consistently achieve the 95th percentile in patient experience.
Press Ganey has recognized P&S Surgical Hospital for outstanding in-patient satisfaction every quarter for the past 12 years, said hospital CEO Linda S. Holyfield.
“Our physicians and medical staff are committed to providing outstanding patient care. This award is a testament to their hard work and dedication.”
Excellent healthcare is closely tied to patient safety. P&S Surgical Hospital reports an infection rate of only 0.17 percent. The national average is approximately .24 percent, as reported by Physician Hospitals of America.
Another measure of the hospital’s success can be found in HCAPHS (Hospital Consumer Assessment of Healthcare Providers and Systems), which is a national, standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care. HCAPHS data is used to determine recipients of the Guardian of Excellence Award.
According to HCAPHS data, 93 percent of patients treated at P&S Surgical Hospital reported “yes” when asked if they would recommend the hospital, compared to the state average of 77 percent and the national average of 72 percent. Consumers can learn about this information and compare hospitals by visiting medicare.gov/hospitalcompare/
Press Ganey partners with more than 26,000 healthcare facilities to measure and improve the patient experience.