P&S Surgical Hospital, a joint venture between 55 specialists and St. Francis Medical Center, is a physician-owned hospital. As such, physicians are directly involved in every aspect of our healthcare services, increasing the quality of patient care. The physician ownership model at P&S Surgical Hospital ensures the highest quality of efficient care, patient choice, and cost transparency. We believe patients are entitled to accurate and clear information regarding costs, care options, and the quality of our services. Educated, responsible consumers result in healthier and happier patients. We encourage you to learn about our results that surpass the national average.

At P&S Surgical Hospital, we adhere to a set of quality care standards called Core Measures, a national, standardized performance measurement system. Core Measures—defined by the Centers for Medicare and Medicaid Services—are evidence-based, scientifically-researched standards of care. These standards reduce the risk of complications and prevent recurrences. For example, 91 percent of patients at P&S Surgical Hospital were assessed and given the influenza vaccination, compared to the state average of 79 percent and the national average of 86 percent. Click here to learn more about our timely and effective care results.

In addition to our Core Measures, P&S Surgical Hospital participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a national survey that gathers information about the patient experience. Ninety-one percent of patients who were treated at P&S Surgical Hospital reported their nurses “always” communicated well, compared to the state average of 83 percent and national average of 78 percent.

Infection Prevention

The postoperative infection rate for P&S Surgical Hospital averages 0.18 percent, which is significantly lower than the national rate of 2.76 percent. This outstanding accomplishment can be attributed to the meticulous attention to cleanliness at P&S Surgical Hospital. The P&S Surgical Hospital staff takes every precaution to ensure the well-being of the patient, such keeping the patient warm during surgery and other methods proven to lower the infection rate.

Patient Rights

Our impressive patient satisfaction rate can be attributed to our patient rights. At P&S Surgical Hospital, we strive to provide care that is guided by the following principles:

  • CARE that is respectful, high-quality, friendly and compassionate
  • INFORMATION that is understandable and complete
  • PARTICIPATION in decisions about treatments, benefits, risks and alternatives
  • CONSIDERATION of personal beliefs and values
  • PROMPT response to requests and needs
  • PRIVACY and CONFIDENTIALITY in all matters
  • COMMITMENT to patient safety
  • ASSESSMENT and MANAGEMENT of pain and other post-procedure outcomes
  • RESPECT of Medical Power of Attorneys and other Advanced Directives
  • TO BE HEARD if problems, complaints, or grievances arise

Your Information. Your Rights. Our Responsibilities. 

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting us using the information on page 1.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Other uses or disclosures not otherwise described in this notice.

In the case of fundraising:

  • It is not our practice to contact you for fundraising efforts.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research. 

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our web site, and we will mail a copy to you.

Effective Date of this Notice:  September 23, 2013

National Recognitions

P&S Surgical Hospital continues to garner national accolades for incredible patient care and technically advanced medical procedures. Our hospital – named one of the 56 Physician-Owned Hospitals to Know by Becker’s Hospital Review – was founded by a group of 19 doctors in a joint venture with St. Francis Medical Center in 1997. Now owned by 55 physicians as well as SFMC, our 22-bed, fully licensed and accredited hospital has built a strong reputation for excellence in medical care. Below is a listing of the hospital’s recent awards:

HealthGrades:

P&S Surgical Hospital is ranked among the top 10 percent in the nation for Joint Replacement for 2014. The hospital also achieved the Joint Replacement Excellence Award and five-star ratings for total knee replacement, spinal fusion surgery, and carotid surgery. Other honors include:

  1. Five-Star Rated for Total Hip Replacement (2013)
  2. Five-star rated for Total Knee Replacement for five consecutive years (2010-2014)
  3. Five-star rated for Back and Neck Surgery (Spinal Fusion) for three consecutive years (2012-2014)
  4. Patient Safety Excellence Award (2013)
  5. Outstanding Patient Experience Award (2013)
  6. Joint Replacement Excellence Award for two consecutive years (2013-2014)
  7. Top 10% in the nation for Joint Replacement for two consecutive years (2013-2014)
  8. Five–star rated for Carotid Surgery (Carotid stents) for 2014

Press Ganey:

1. Press Ganey Guardian of Excellence Award (2013)

2. National Summit Award for In-Patient Satisfaction (2009-2013)

3. Top 5% nationally for eight years

Carechex (2013):

  1. #1 in the Market for Medical Excellence in Overall Hospital Care
  2. Top 10% in the state for Medical Excellence in Overall Hospital Care
  3. Top 10% in the nation for Medical Excellence in Overall Hospital Care
  4. #1 in the Market for Medical Excellence in Overall Surgical Care
  5. Top 10% in the state for Medical Excellence in Overall Surgical Care
  6. Top 10% in the nation for Medical Excellence in Overall Surgical Care
  7. #1 in the Market for Medical Excellence in Cardiac Care
  8. Top 10% in the state for Medical Excellence in Cardiac Care
  9. Top 10% in the state for Medical Excellence in Major Orthopedic Surgery
  10. #1 in the Market for Patient Safety in Joint Replacement
  11. Top 10% in the state for Patient Safety in Joint Replacement
  12. #1 in the Market for Patient Safety in Major Orthopedic Surgery
  13. Top 10% in the state for Patient Safety in Major Orthopedic Surgery
  14. Top 10% in the nation for Patient Safety in Major Orthopedic Surgery
  15. #1 in the Market for Patient Safety in Spinal Fusion
  16. #1 in the Market for Patient Satisfaction in Overall Hospital Care
  17. Top 10% in the state for Patient Satisfaction in Overall Hospital Care
  18. Top 10% in the nation for Patient Satisfaction in Overall Hospital Care
  19. Top 100 in the nation for Patient Satisfaction in Overall Hospital Care
  20. #1 in the Market for Patient Satisfaction in Overall Medical Care
  21. Top 10% in the state for Patient Satisfaction in Overall Medical Care
  22. Top 10% in the nation for Patient Satisfaction in Overall Medical Care
  23. Top 100 in the nation for Patient Satisfaction in Overall Medical Care
  24. #1 in the Market for Patient Satisfaction in Overall Surgical Care
  25. Top 10% in the state for Patient Satisfaction in Overall Surgical Care
  26. Top 10% in the nation for Patient Satisfaction in Overall Surgical Care
  27. Top 100 in the nation for Patient Satisfaction in Overall Surgical Care

Other Awards:

  1. Bariatric Center of Excellence (AMSBS) since 2010
  2. Capstone Award for Quality 2012 (eQ Heath)
  3. Named one of the “56 Physician-Owned Hospitals to Know” by Becker’s Hospital Review in 2013
  4. Named one of Louisiana’s “Top Hospitals” by Louisiana Life Magazine in 2013